Orders will only be accepted from Eire residents for Eire delivery only.
Products are generally delivered either by Fastway Couriers or by AnPost (Irish post service) or DPD (next day delivery option). Tracking numbers are available by request. All orders will be delivered by carrier during business hours (8am-6pm local time) and must be signed for (except items sent by standard post and which are small enough to be put through your letterbox). Please make sure you keep the invoice enclosed with your goods. Items in stock are normally shipped within 1 working day. If we receive an order before 2pm we strive to ship it the same day for next working day delivery. We always attempt to ship out orders the same working day as we receive them, but this depends on when the order was placed. The transport time varies and depends on the delivery address as well as your chosen method of freight.
Please note, working days are Monday to Friday, Public/Bank holidays are not regarded as working days.
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Unless otherwise agreed we may deliver by installments. Should the Customer request for the delivery to be by installments a further agreed carriage charge will be applicable. Failure by the Customer to pay for any installment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold. Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales.
Time Limitations for Notification of claims Damaged in Transit:
As internal damage cannot always be identified on delivery, the Customer must sign the driver’s manifest as “unchecked”. Should any damage be identified on opening the package, SAT-Planet must be advised, in writing, within 24 hours of the exact damage. If damage to any package is identifiable even before the package is opened then the driver’s manifest must be noted accordingly and the driver’s signature also obtained. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. SAT-Planet will make an arrangement to collect the damaged goods and replacements will be sent or if product not available any more full refund will be made. We cannot accept any claims for damage if the above time scales and procedures are not followed.
It is the Customer’s responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery driver’s manifest/consignment note. Any shortages must be noted on the driver’s manifest and it is the Customers responsibility to thereafter notify SAT-Planet, in writing, within 24 hours of delivery. However should the Customer be missing an item but has signed for the correct number of packages the Customer must notify us, in writing, within 24 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.
It is the Customers responsibility to notify us, in writing, of any incorrect goods supplied within 24 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e. we may require the manufactures part codes and a full description of what has been received. Should there be any extenuating circumstances that have prohibited the Customer to remain within the specified time frame, resolution will be by mutual decision.
It is the Customers responsibility to provide correct delivery address when placing order with us. We will not be under any liability whatsoever in the event that we deliver Goods to the provided delivery address which is provided in error or incorrect.
Non-Deliveries / missing or broken goods:
Customers should inspect the goods on receipt to make sure all items are present and were not damaged during transit. If goods are missing or damaged from your order please contact us within 24 hours so we can resolve this issue, it is recommended to check the order prior to signing for the goods.
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.